Send your patients simple communication by SMS or Email. Use our integrated templating to quickly insert common messages - for example, "Your prescription is now available for collection" - or incorporate self-booking links or questionnaire links.

2-way messaging

Initiate 2-way conversations with patients by inviting them to submit one-time replies to you. The one-time reply functionality allows patients to submit messages, including images or attachments, via a unique weblink. The response is viewable in the Hero workflow, where it can also be saved to the patient's clinical record.

Share secure attachments

Use Hero's SMS and Email messaging to securely share files from your desktop or directly from EMIS or Systm1. Add attachments to your messages, and we'll convert them to patient-specific, date-of-birth encrypted links. Patients have up to 28 days to view the files in their browser.

[Appointments] Self-booking links

Automate your appointment management, by sending patients self-booking links to complete their appointment booking. Patients can book in their own time, and can be required to complete an intake form or provide payment.


Capture information from your patients by including questionnaires in your patient messaging. Use our template questionnaires for commonly asked questions, or create your own questionnaires. Having opened a link to the digital questionnaire, patients enter their date-of-birth, complete the questions and submit for review in the Hero workflow.

Check out how to send an individual message using Hero

Watch how you can quickly send simple messages to patients using Hero's individual messaging functionality

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Use Hero to communicate with patients, attract bookings and complete your billing

Automate your practice management and delight your patients

Digital front door

Your practice's digital front door. Direct patients to submit enquiries or point them to suitable se

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Batch messaging

Communicate with entire patient groups, inviting them to book or complete questionnaires

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Use Hero's appointment functionality to manage your diary and offer online booking.

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A comprehensive invoicing solution for your private GP service.

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Offer patients multiple payment methods to ensure swift payment collection.

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Electronic prescribing

Secure private electronic prescriptions for EMIS and TPP Systm1 users.

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Individual messaging

Secure communication with your patients by SMS or Email.

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