Trusted by private general practitioners across the UK

Hero delivers sophisticated billing, communication and scheduling for private GPs

Private GPs use Hero to manage their private practice. Hero deeply integrates with EMIS Web for clinical record management. The Hero platform optimises your non-clinical practice management, including billing, booking and communication.

Invoicing & billing

Raise invoices for services you deliver. Issue these to patients or their financial representatives, and seamlessly collect payment. Integrate with your accounting system, and run rich financial reports.

Learn more


Manage your appointment book. Setup online booking to accept bookings 24/7. Capture additional information using intake forms, and require payment to confirm the booking. Send automated confirmations and appointment reminders.

Learn more

Individual messaging

Send patients simple messages by SMS or Email. Securely share clinical attachments from the patient record. Messages are saved to the EMIS Web record for auditing. Share one-time self-booking and questionnaire links. Engage in 2-way conversation.

Learn more

Digital front door

Configure an easy digital pathway for your patients to communicate with you and access your services. Allow patients to request repeat medication, book appointments or submit enquiries. All in unison with your clinical record system.

Learn more

See Hero & EMIS in action

Watch why private GPs choose to use Hero & EMIS Web

Please accept marketing-cookies to watch this video.

Solutions for healthcare teams

Finance managers
Practice managers
Private GPs

Administrators choose Hero to reduce their workload

Traditionally, private GP Administrators have been spent their days on the phone scheduling appointments, capturing data or chasing payment.

With Hero's patient friendly functionality, administrators can invite patients to book, pay and submit information remotely.

Learn more

Frequently asked questions

What is Hero Health for private GPs?

Hero Health is scheduling, communication, private electronic prescribing and billing tool for private GPs to use alongside EMIS Web.

Together, EMIS Web and Hero provide a comprehensive technology solution for your private general practice, encompassing a robust and safe electronic record solution (EMIS) with a best-in-class administrative system (Hero).

Which private practice software should private GPs use?

EMIS Web and Hero combine to provide the market leading private GP software solution, giving practices a secure clinical record system, alongside effective billing and patient engagement features.

Fundamentally, we believe the most important feature of technology system for your practice is a system that reinforces safe and compliant care delivery. EMIS Web does exactly this, by providing a robust clinical record system, validated by 250K monthly NHS primary care users. Hero services both NHS and private general practices, through a combination of communication and scheduling features - and for private practices rich invoicing and payment technology.

What is the best private GP software?

If you are looking for the best private GP software, look no further than the combined Hero Health and EMIS Web solution.

The best private GP software supports your safe clinical practice, whilst also enabling you to deliver a best-in-class patient experience. EMIS Web offers a market-leading clinical record solution. Hero integrates deeply with EMIS Web, and powers your patient facing technology including online booking, payment, electronic private prescribing and messaging.

How do private general practitioners store their notes?

Private GPs are regulated in the same way as NHS GPs. Accordingly, they are expected to store their clinical notes in equally robust and secure systems as their NHS counterparts. For this reason, many private GPs choose EMIS Web for their electronic health record.

EMIS Web is the UK's most used primary care clinical record system. It enables GP practices to store patient notes, issue medications, review pathology results, run clinical reports, manage patient registrations and manage their appointment book (amongst much other functionality). Hero Health enables EMIS to be used by private practices, by delivering effective integrated billing and invoicing, as well as patient engagement features including online booking and communication.

Is Hero secure?

Hero Health is used in both the private sector and the NHS. Our NHS business requires that we meet the rigorous NHS standards for data security and privacy.

All Hero databases are stored in the UK on AWS servers. Data is encrypted in transit via HTTPS and encrypted at rest via AES-256. We complete Cyber Essentials Plus annually. We are listed on the G-Cloud13 framework, and are an EMIS Elite Partner. We submit for annual CREST approved penetration testing.

How can I start using Hero?

Once you are using EMIS Web, you can get setup using Hero in under 60 minutes.

Hero integrates with EMIS Web, reading and writing from your clinical system of record. Once you've procured EMIS, Hero can be connected directly or with support from one of our team.

How much does Hero cost?

For information on Hero's pricing, see our Pricing page.

We are able to offer start-up private GP pricing for practices in their first year of operation. Please contact us via the Get started button.

Integrated with best-in-class systems to support your private general practice

What our customers are saying

“Hero and EMIS have been integral to our practice for over 5 years. I couldn't imagine practicing on any record system other than EMIS; it ensures safe, auditable clinical practice. Hero automates our appointment scheduling, electronic prescribing and billing management - it is vital”

Dr Amanda Northridge
Clinical Director

“Hero transformed my practice. Being able to use NHS standard software (EMIS) is vital for safe clinical practice and the microscope of the CQC, whilst Hero makes it easy to invoice and collect payments when using EMIS.”

Dr Dermot O'Flynn
Clinical Director

“Hero's online booking helps new and existing patients book appointments at times that suit them. Invoicing is robust, and there are multiple payment options which simplifies our collection process”

Dr Carolyn Barshall
Clinical Director

Ready to get started?

Get up and running with Hero and send your first message in minutes

Get started

Our certifications