Build custom pathways to direct particular patient enquiries to partner organisations or resources. For example, outside of working hours, direct your patients to contact your out-of-hours care provider, or for accounts enquiries, direct patients to contact your Finance team.

Enable your patients to submit simple structured requests to your practice. Requests can be simple clinical queries - such as requesting a repeat prescription - or administrative requests, such as chasing a referral letter or needing to update an address. Requests are submitted through customisable forms, either by the patient or a proxy acting on their behalf.

Manage your practice's diary. Appointment session availability is retrieved from EMIS Web or Systm1. Your administrators can book appointments directly through Hero into the underlying clinical system, with the benefit of being able to capture structured information via intake forms, and create invoices for payment. Set sessions as visible for online booking.

Process patients requests that are submitted via your digital front-door. Review requests, questionnaires and intake forms in one centralised workflow. Respond to patient queries by SMS or Email, request further information using custom-built questionnaires or invite the patient to book by self-booking link. Hero's workflow is your healthcare inbox.