Direct enquiries

Build custom pathways to direct particular patient enquiries to partner organisations or resources. For example, outside of working hours, direct your patients to contact your out-of-hours care provider, or for accounts enquiries, direct patients to contact your Finance team.

Accept requests

Enable your patients to submit simple structured requests to your practice. Requests can be simple clinical queries - such as requesting a repeat prescription - or administrative requests, such as chasing a referral letter or needing to update an address. Requests are submitted through customisable forms, either by the patient or a proxy acting on their behalf.

Manage your diary

Manage your practice's diary. Appointment session availability is retrieved from EMIS Web or Systm1. Your administrators can book appointments directly through Hero into the underlying clinical system, with the benefit of being able to capture structured information via intake forms, and create invoices for payment. Set sessions as visible for online booking.


Process patients requests that are submitted via your digital front-door. Review requests, questionnaires and intake forms in one centralised workflow. Respond to patient queries by SMS or Email, request further information using custom-built questionnaires or invite the patient to book by self-booking link. Hero's workflow is your healthcare inbox.

Check out Hero's digital front door

Watch how Hero's care navigation can be configured to act as your practice's digital front door

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Use Hero to communicate with patients, attract bookings and complete your billing

Automate your practice management and delight your patients

Digital front door

Your practice's digital front door. Direct patients to submit enquiries or to external links.

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Batch messaging

Communicate with entire patient groups, inviting them to book or complete questionnaires

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A comprehensive invoicing solution for your private GP service.

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Use Hero's appointment functionality to manage your diary and offer online booking.

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Offer patients multiple payment methods to ensure swift payment collection.

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Electronic prescribing

Secure private electronic prescriptions for EMIS and TPP Systm1 users.

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Individual messaging

Secure communication with your patients by SMS or Email.

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