Why NHS Community Health Providers Are Choosing Hero Health

NHS community health providers use Hero Health as a powerful and cost-effective messaging alternative to traditional tools like Accurx.

Faced with increasing financial pressures and the need for streamlined operations, NHS community providers are switching to Hero from Accurx to save costs, and unlock Hero's unique set of patient messaging, appointment booking, and questionnaire functionality.

The Challenge: Rising Costs and Operational Complexity

In recent years many NHS community health providers using EMIS Web or System One have relied on platforms like Accurx for managing patient communications. However, with Accurx's rising subscription costs and limited community functionality, a number of vendors are exploring Hero as an alternative.

Why You Should Consider Hero For NHS Community

1. Affordable and Transparent Pricing

Switching to Hero Health allows community health providers to save at least 35% compared to Accurx. This affordability makes it easier for providers to allocate resources toward frontline care while still benefiting from modern digital tools.

Hero Health is designed with healthcare teams in mind, offering competitive pricing without compromising on functionality.

2. Streamlined Patient Messaging

Hero Health provides robust tools for both individual and batch messaging, ensuring providers can communicate with patients efficiently. Whether it’s a single follow-up reminder or a bulk message to thousands of patients, Hero Health makes it simple to:

• Share appointment reminders.
• Share attachments
• Build and send custom questionnaires
• Share self-booking links for patient-led booking
• Send important health updates.
• Deliver pre-visit instructions or health surveys.

This feature ensures timely communication while reducing administrative burden on staff.

3. Online Appointment Booking Made Easy

Hero Health integrates seamlessly with EMIS and TPP, enabling patients to book their appointments online. This self-service option empowers patients and reduces the need for phone-based scheduling, which often consumes significant staff time.

Key benefits include:

• Real-time availability: Patients can see open slots and book instantly.
• Reduced DNAs (Did Not Attend): Automated appointment reminders help patients stay on track.
• Improved access: Patients can schedule at their convenience, enhancing satisfaction.

4. Appointment Reminders and Custom Questionnaires

Hero Health’s appointment reminder system drastically reduces missed appointments by sending timely notifications to patients via SMS or email. Providers can also use Hero’s questionnaire functionality to collect pre-appointment information or follow-up data efficiently.

This proactive approach helps teams:

• Prepare for patient visits more effectively.
• Tailor care plans based on pre-visit responses.
• Track post-visit outcomes and improve care delivery.

A Growing Trend: Switching from Accurx to Hero Health

Many NHS community health providers are moving away from tools like Accurx due to prohibitive costs and limited adaptability. Hero Health offers a clear alternative, combining affordability with cutting-edge features that are directly aligned with the needs of community healthcare teams.

Why NHS Providers Trust Hero Health

1. Designed for Diverse Needs - From managing chronic disease appointments to delivering preventative care, Hero Health’s customizable workflows make it ideal for NHS community health teams.
2. Seamless Integration - Hero Health works with existing NHS infrastructure, reducing disruption and making implementation straightforward.
3. Exceptional Support - Contact the Hero team via chat within the product

Hero Health provides hands-on onboarding and ongoing support, ensuring providers can make the most of their tools.

Conclusion: Hero Health Is Leading the Way

For NHS community health providers seeking a cost-effective, feature-rich alternative to Accurx, Hero Health is the clear choice. With powerful tools for patient messaging, online booking, and questionnaire management—all at a fraction of the cost—Hero Health is transforming how care teams connect with patients.

Ready to Make the Switch?

Find out how Hero Health can help your team save money and streamline patient care. Contact us today to learn more or request a demo

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