How does Hero Health's appointment booking work?

Use Hero's messaging functionality to send patients web links to book defined appointment types. Or, where appropriate, allow your patients to book appointments directly through your website.

Online booking

Add online booking to your website. Make specific slot types available through Hero, and integrate our NHS branded online booking flow into your website. Show patients appointment availability, and allow them to book for themselves or their dependents.

Intelligent restrictions

Wanting to accept online bookings at your GP practice, but concerned that patients will book the inappropriate appointments? Our restrictions allow you to limit appointment access based on age, gender and GP practice registration. For example, restrict access to cervical smear appointments to patients who are sex-at-birth female and aged over 35.

Intake forms

Capture additional information at the point of booking. Intake forms are bespoke forms, allowing you to capture additional information from patients when booking. Create multiple-choice questions, single-choice questions, free-text fields or require an image to be uploaded.

Self-booking links

Need to invite a patient to attend an appointment? Rather than calling a patient to schedule an appointment, send a self-booking link by SMS or Email. Self-booking links are one-time links for specific slot types. Patients open the link, confirm their date of birth before and select an appointment time.

Cross-organisational booking

Send patients links for appointments at sites within your PCN or Federation network. For example, invite your GP practice patients to book an ARRS role appointment delivered at the PCN hubsite, or invite a PCN patient to book back in with their regular GP site.

Try inviting a patient to book

Add a self-booking link to your patient message. The patient confirms their date of birth, before choosing their preferred appointment time.

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Frequently asked questions

Discover more about Hero Health's appointment booking into EMIS and Systm1

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Explore Hero's communication features for primary care teams

NHS GP practices use Hero to stay connected with their patients

Individual messaging

Streamline your communications with 1-2-1 messaging

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Appointment booking

Share self-booking links with your patients or accept online bookings via your website

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Care navigation

Your practice's digital front door. Help direct your patients to the appropriate service.

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Batch messaging

Communicate with entire cohorts of patients by SMS or Email

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Ready to get started?

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