Capture patient requests in a central inbox. Hero's care navigation system allows your patients to submit clinical and administrative requests online, over the phone or by visiting the practice. Requests are captured in structured forms, making them easy to review and action.

Invite your patients to submit digital enquiries to the practice using Hero's care navigation. Use our template pathways for clinical and administrative requests, or create your own pathways to fine-tune our care navigation for your practice or PCNs needs.

Requests are centralised into the Hero Inbox, where they can be prioritised, assigned to the appropriate team (or practice, if working cross-organisationally) and actioned. Respond to queries by phone, SMS or Email - sign-post the patient to the appropriate service, invite them to book or request more information.

Why create workload for your administrative team if you know that certain patient enquiries will always require an appointment? With Hero's care navigation, you can create pathways that lead patients to book appointments directly into your clinical diary - for example for blood tests or NHS Health Checks.

There is no one-size-fits-all digital solution for GP practices. Our care navigation interacts with your favourite tools. Perhaps you like your medical-device triage? Then you can direct clinical enquiries to eConsult, Klinik or Engage. Have an efficient system for prescription requests? Point patients to the NHS App or Patient Access.