Learn about Engage Consult

Engage Consult offers a simple and effective digital approach to managing patient workflow.

Engage Consult enables patients to submit enquiries online via a practice's website, the NHS App or the Engage Consult App. Where necessary, patient's are safety netted with relevant guidance and directed to 999 emergency services.

Enquiries land within the Engage Consult inbox, where they can be:

  • Prioritised (Urgent, Same day, Routine)
  • Status managed (Mark unread, New request, Waiting for patient, New response, Triaged, Completed)
  • Actioned (Assign, Taken, Add note, Complete)

The practice user can either Message the patient, or initiate a video consultation. The Hero integration allows users of the Engage Inbox to invite patients to book appointments from directly within the Engage platform.

How does the Hero-Engage integration work?

Hero and Engage Consult are now integrated. This allows user of Engage's inbox to invite patients to book appointments with Hero's self-booking links.


Write a message

Open the submission within the Engage Consult inbox, and then 'Contact patient' and 'Message patient'


Add self-booking link

When writing a message, select 'Add appointment booking link'. You can then define the appointment type, location and practitioner you want the link to relate to.


Patient finds and books slot

The patient receives the self-booking link, confirms their identity with date of birth, and then selects an appropriate appointment slot.

Send Hero's self-booking links from within Engage Consult

Engage Consult utilises Hero's self-booking links to offer patient-led appointment scheduling

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"Partnering the Engage Consult platform with Hero's self-booking links further enhances our primary care online consultation solution. In response to submissions, practices can now simply invite patients to schedule appointments, without needing to yet again pick-up the phone"

Claire Flynn
COO Engage Health

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