Hero Health - EMIS Web Support Guide

Why is the PCN name still showing even after I’ve configured child locations for each practice?

Appointments
Advanced

Understanding Child Locations in EMIS Web Configuration

After setting up child locations for each practice within an EMIS Web PCN, you might notice that the PCN name is still visible alongside the practice details during appointment bookings. This occurs because, while child locations can specify practice addresses, the configuration maintains the PCN name for overarching identification.

Configuring Child Locations

To create detailed locations, go to Organisation Configurations > Locations. Here, you should select the PCN location, then proceed to add each GP Practice as a separate child location. Ensure each child location is referenced correctly in the Appointment Book Templates.

Practical Benefits

"Creating distinct child locations helps practices identify the correct address during bookings, minimising errors and enhancing clarity for both staff and patients."

The settings allow each GP Practice to be seen more distinctly, improving the accuracy of appointments and patient communications.

Configure Appointment Book Templates

Ensure that during the setup of your appointment sessions, you select the appropriate GP Practice location. This association allows the system to display the precise practice details entered, although the PCN name might still appear for clarity.

Did You Know?

Hero Health offers an integrated solution with EMIS Web that empowers both patients and practices. For instance, online booking solutions can efficiently manage appointment allocations and minimise scheduling conflicts, benefitting both administrative and clinical staff.

Category
Appointments
Sub category
GP Connect
Difficulty
Advanced

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Common questions

Frequently asked questions related to this topic

How can I stop the PCN name from showing in EMIS Web appointment bookings?

Is there a way to customize the displayed information when booking appointments in EMIS Web?

Why should I use child locations in EMIS Web appointment configurations?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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