Hero Health - EMIS Web Support Guide

Why do patients become inactive after 28 days in the hub, and how do you re-register them so Consultation Write Back still works?

Appointments
Advanced

Patients using GP Connect to book appointments in an EMIS Hub will automatically become inactive after 28 days. This status change helps in managing patient data effectively by removing outdated appointments and decluttering the system. However, if you need to make a patient active again for operational purposes, you can easily re-register them.

Re-registering Patients in the Hub

To re-register a patient and ensure all functionalities such as consultation write back remain active, navigate to the Registration section within the EMIS Hub. Follow these steps:

  • Access Registration in the EMIS system.
  • Enter the patient's details to reactivate their status.
  • Ensure all their information is up to date to avoid any disruptions in the consultation write back process.
"Keeping appointments and consultation data organised in this manner helps reduce the workload for practice administrators and maintains privacy, allowing for efficient healthcare management."

Did You Know?

Hero Health integrates seamlessly with EMIS Web, offering enhanced functions like allowing patients to book appointments directly online and reschedule themselves through SMS reminders. This not only improves patient experience but also saves time for administrative staff. Learn more about online booking with Hero Health.

Category
Appointments
Sub category
GP Connect
Difficulty
Advanced

You might also be interested in...

No items found.

Common questions

Frequently asked questions related to this topic

Why do patients become inactive after 28 days in GP Connect?

How do you re-register a patient in the EMIS Hub?

What are the benefits of patients becoming inactive after 28 days?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

Learn more