In EMIS Workflow Manager, ITK messages appear as part of the document management process, allowing clinicians and administrators to see why a patient booking was made by NHS111. These messages contain crucial details such as the patient's emergency call to NHS111, the nature of their medical issue, and the advice given by NHS111 operators.
Accessing and Understanding ITK Messages
To access these messages, navigate to EMIS Workflow Manager and select Document Management, specifically under Awaiting Coding. Here, you will find the ITK messages associated with recent bookings by NHS111. Opening the document gives you a detailed account of the encounter, making it possible to understand the rationale behind the booking.
Why This Information Matters
"Understanding the context of a patient's NHS111 booking through ITK messages can significantly enhance clinical decisions, ensuring that the patient receives the most appropriate care based on their specific circumstances."
Having access to these details improves communication between services and enhances the care pathway for the patient, as healthcare providers can properly allocate resources and prepare for incoming patients with more precise background information.
Setting Up ITK Messaging
To enable ITK messaging, ensure that your organisation is correctly configured within EMIS Web. This includes setting up the Organisation Group for NHS111 and your practice, and ensuring ODS code correctness. Working alongside regional DoS Leads can help ensure that the DoS Service Profile aligns with NHS requirements, enabling seamless message delivery.
Did you know?
Hero Health integrates with EMIS Web, enhancing its capabilities by offering a extensive care navigation and triage system, allowing patients to input information directly into the practice, potentially reducing the need for certain NHS111 interventions and expediting patient care.
