Hero Health - EMIS Web Support Guide

When dealing with returning patients, how do you decide whether to file the incoming record in place of the existing one or merge with existing data, and what factors should influence this choice?

Workflow
Beginner

When dealing with returning patients in EMIS Web, it's crucial to carefully assess whether to file the incoming record as a complete replacement or merge it with existing data. This decision generally depends on the accuracy, relevance, and completeness of the incoming information compared to the data already on file.

Filing As Replacement

If you determine that the incoming record is more comprehensive and accurate, you may opt to file it as a new record. This will replace the current data entirely with the new information. Ensure you're confident about the accuracy of this data, as it eliminates the current record at your practice.

Merging with Existing Data

If the current records contain relevant and correct information, and the new data provides additional insights without contradicting existing records, consider merging rather than replacing the record. This option allows you to enrich the patient's history without losing essential information.

Maintaining accurate and comprehensive patient records is vital for ongoing care management and facilitates better decision-making.

Factors to Consider

Pay special attention to the dates and quality of entries in both records. Incorrect merging due to a mistake in the export date can result in data loss. Double-check to ensure consistency. The severity of any discrepancies may also influence the choice—ensure that important details like medications, allergies, or significant past medical history are accurately captured and unified.

If you notice any missing or degraded information, you might need to take additional steps to retrieve data.

Did you know?

Hero Health offers online booking and messaging features that can integrate well with your existing EMIS system, streamlining workflows and enhancing patient engagement.

Category
Workflow
Sub category
GP2GP
Difficulty
Beginner

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Common questions

Frequently asked questions related to this topic

How do you decide whether to file or merge records for returning patients in EMIS Web?

What should you do if the export date for a returning patient is unknown in EMIS Web?

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What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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