Steps to Cancel a Booked GP Connect Appointment
1. Open your Appointment Book and select GP Connect Patient Appointments to find the patient’s future bookings.
- Enter the Patient details and set the date range if needed.
- Click Search appointments.
2. Highlight the appointment you wish to cancel, then right-click and select Cancel Appointment.
3. Enter a short description or reason in the Cancel Appointment screen.
4. Click Cancel appointment to confirm, or Keep appointment if you change your mind. You’ll see a confirmation that the appointment was cancelled.
Cancelling unused slots makes them available for new bookings and saves valuable time for both staff and patients.
Did you know?
With Hero Health’s Individual Messaging, you can quickly notify patients of cancellations via text or email, reducing confusion and administrative workload. That way, your team spends less time on follow-up calls.
