Hero Health - EMIS Web Support Guide

What steps should be followed if no direct match is found when using PDS trace to register a patient?

Patients
Beginner

When using PDS trace to register a patient and no direct match is found, you have two main options. First, you can elect to Continue to Create New Patient. This will bypass the need to find an exact match and allow you to register the patient anew. Keep in mind that by doing so, the patient's previous records will not be available through GP2GP, which means you will rely on the paper records for the patient's medical history.

If you are uncertain about the patient's details, it might be wise to cancel the registration attempt and seek further clarification. Contact the patient directly or liaise with the Patient Service Agency to confirm full details, ensuring that the registration is correct and that GP2GP transfer, if applicable, is possible upon re-attempting registration.

This method of verifying details initially ensures that the GP practice holds accurate demographic information, which is integral for patient safety and service delivery.

While these two options are available, it's always recommended to attempt a GP2GP transfer to confirm the patient's records where possible before making a new entry, as highlighted in EMIS guidance. Proper management of patient records increases efficiency and accuracy in healthcare delivery.

Category
Patients
Sub category
PDS
Difficulty
Beginner

Common questions

Frequently asked questions related to this topic

What happens if PDS trace finds no direct matches when registering a patient on EMIS Web?

How can you ensure you select the correct patient in EMIS Web when multiple PDS trace results are shown?

What are the recommendations to avoid mismatches when registering patients in EMIS Web using PDS?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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