What should you do if you can’t find any GP Connect appointments in your search?

Check your session settings and filters

If you can’t find any GP Connect appointments, start by confirming that:

• You’re logged in with a valid smartcard and have GP Connect enabled.
• You’ve set the correct date range. Most GP Connect searches default to 2 days, and searching further than 14 days may not be supported.
• Your session filters aren’t blocking available slots. For example, if a filter has reserved or limited slots for certain organisation groups, you may see no results if those slots are filled or unavailable to you.
• You haven’t set a time filter or consecutive slot requirement that excludes all remaining options.

Confirm GP Connect configuration

Make sure your organisation’s ODS code and Spine connectivity are set up. Check if your patient records are synchronised with Spine. If your system is missing any of these prerequisites, GP Connect appointments won’t display.

GP Connect can save time by allowing quick and secure cross-organisation booking, especially for urgent referrals.

It can help reduce phone calls between practices and improve patient experience if configured correctly.