Hero Health - EMIS Web Support Guide

What procedures should be followed for registering out-of-area patients in English GP practices?

Patients
Intermediate

Overview

In EMIS Web, you can register patients who live outside of your standard catchment area as long as you record an appropriate note during registration. Confirm the exact wording with your Health Authority or Integrated Care Board and enter it in the GP Links Information screen. Examples of accepted notes include OUT OF AREA REG, OUT OF AREA SCHEME, OOA REG, PCS-OOA, or similar variations. You can also code these patients with 912N – “Registered patient lives outside practice area.”

Key Steps

  • Access the Registration section in EMIS Web and initiate a new registration for the patient.
  • In the GP Links Information screen, add the preferred note or code to mark the patient as out of area.
  • Optionally, create a protocol alert or a warning that flags these patients for all staff.

“Staff can quickly identify out-of-area patients from a simple code alert, saving time and reducing queries about local service entitlement.”

If you need to search for or batch-manage out-of-area patients, the 912N clinical code provides a helpful way to filter their records. Make sure local procedures are in place to handle billing or external service referrals should the patient require them.

Did you know?

If your practice supports a broader network of patients, Hero Health’s Care Navigation & Triage functionality can streamline signposting to services nearer to an out-of-area patient’s location. This can save enormous administrative time and provide timely care options in the right setting.

Category
Patients
Sub category
Registration
Difficulty
Intermediate

Common questions

Frequently asked questions related to this topic

How do I code an out-of-area registration in EMIS Web?

Is it compulsory to record out-of-area patients in this way?

Do out-of-area patients need specific notes added to their registration?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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