Hero Health - EMIS Web Support Guide

What are the key differences between booking via GP Connect Appointments versus using Cross Organisation Appointments in EMIS Web?

Appointments
Advanced

GP Connect Appointments and Cross Organisation Appointments in EMIS Web serve similar functions but target different workflow efficiencies and connectivity requirements. Understanding these differences is key to optimising appointment bookings and overall practice operations.

Key Differences

GP Connect Appointments are designed for seamless integration among participating practices via the NHS Spine. This allows for real-time booking, viewing, and managing of appointments at different practices or hubs using a standardised set of protocols, without needing a data-sharing agreement. This method is efficient as it provides immediate visibility of available slots across multiple locations, reducing administrative overhead and improving patient accessibility.

Cross Organisation Appointments, on the other hand, function through data-sharing agreements between practices. This setup typically allows for broader data access beyond just appointment slots but lacks the instant booking capabilities provided by GP Connect. It depends heavily on prior agreements about data visibility and access rights, which can sometimes introduce delays in synchronising patient data and booking records.

GP Connect streamlines the booking process by eliminating the need for data-sharing contracts for each booking, enhancing efficiency particularly in integrated settings like Primary Care Networks (PCNs).

Functionality Benefits

One of the primary advantages of using GP Connect is the increased efficiency in managing shared care across different practices. It does not only facilitate better appointment slot usage but also supports the consistent updating of patient records across connected systems. Furthermore, the granularity of filtering options—by provider type, location, or session type—allows practices to better manage patient flow and practitioner workload.

In contrast, while Cross Organisation Appointments provide extensive data sharing capabilities, the operational overhead in managing these agreements can be a limiting factor, particularly for practices with dynamic scheduling needs.

Configuring Your EMIS Web for GP Connect

Practices looking to transition to or optimise GP Connect should consider the following:

  • Enable GP Connect: This requires setting up your organisation’s National Code on the NHS Spine and ensuring all practitioners use smartcards with appropriate access roles.
  • Configure Appointment Books: Appointments need to be marked as GP Connect bookable, ensuring they are visible across participating practices.
  • Use Filters Effectively: Implementing session filters helps reserve or limit appointment slots for desired practices, ensuring control over booking flows.
Category
Appointments
Sub category
GP Connect
Difficulty
Advanced

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Common questions

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How do GP Connect Appointments work compared to Cross Organisation Appointments in EMIS Web?

How do I enable and search for GP Connect Appointments?

How can I configure my appointment slots for GP Connect?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

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