How do I set up multiple PCN-specific Appointment Books using Organisation Groups so each PCN only sees its own slots in a shared EMIS Web Clinical Services Hub?

To set up multiple PCN-specific Appointment Books using Organisation Groups in a shared EMIS Web Clinical Services Hub, follow these steps:

Create Organisation Groups

In your EMIS Hub, navigate to Configuration and select Organisation Configuration. Here, create a new Organisation Group for each PCN. Add the relevant GP Practices along with the EMIS Hub into these groups. This grouping ensures that only the associated practices can access their respective appointment slots. Ensure each GP Practice subscribes to this Organisation Group for them to access it.

Filter Appointment Slots

Next, set up the Appointment Books for each PCN in the Hub. Utilize the GP Connect filters within appointment templates. Select the Organisation Group for the PCN and reserve all slots, ensuring 'Externally Bookable' is set to No in Slot Properties.

This functionality helps streamline appointment bookings by ensuring each PCN only accesses its slots, saving time and reducing booking errors.

Ensure Slot Visibility

When a GP Practice books appointments via GP Connect, they will only see slots reserved for their Organisation Group. This safeguard maintains privacy and prevents slots from being inadvertently visible or available to non-member practices.