Hero Health - EMIS Web Support Guide

How can I limit or reserve GP Connect appointment slots for specific organisations?

Appointments
Advanced

Reserving or Limiting Appointment Slots for Specific Organisations

You can control which external organisations can book your GP Connect appointments by applying filters to appointment sessions in EMIS Web. Filters work on sessions rather than individual slots, ensuring you always have a clear overview of how many slots are reserved or limited to each group.

Steps to Create or Edit a Filter

1. Open Appointment Book, then select Create Session or right-click an existing session and choose Session Properties.

2. Enable All slots GP Connect Bookable if needed. Click Apply Filter.

3. In the Filter Type list, choose Organisation, Organisation Group or Organisation Type. Search and select the desired organisation(s).

4. Enter the Number of slots and specify ‘Reserve’ or ‘Limit’ in the Kind field:

  • Reserve: The chosen organisation(s) can exclusively book those slots.
  • Limit: You set a maximum number of slots that the organisation(s) can book. Any remaining unreserved or unlimited slots can be booked by others.

5. Click OK to apply the filter, then Create or Save your session. GP Connect appointment slots in the filtered session will now only be visible to the specified organisations, depending on your filter settings.

A dedicated set of reserved slots can help your practice guarantee capacity for specific providers, reducing the risk of overbooking and keeping urgent appointments available.
Category
Appointments
Sub category
GP Connect
Difficulty
Advanced

You might also be interested in...

No items found.

Common questions

Frequently asked questions related to this topic

How can I remove existing filters in EMIS Web?

Can I limit how many GP Connect appointments an external service can book?

Will other organisations see all my GP Connect slots if I don't apply filters?

What is Hero Health?

Hero is an EMIS and Systm1 integrated messaging, scheduling and triage solution for NHS GPs. You can think of us as an Accurx alternative, but with more sophisticated appointment booking and more configurable care navigation triage.

Learn more