PCN Directors use Hero to communicate with patients across their entire PCN catchment.

Whilst most communication platforms retrieve patient details from the connected EMIS or Systm1 instance, Hero is optimised for cross-organisational working. This means you can aggregate a patient data from across all practices in your PCN, and message the cohort from Hero - even the patients are not yet traced into your hubsite instance. PCN-wide messaging campaigns can be used to fill PCN appointment slots, for example for NHS health checks or ARRS role appointments, or to conduct remote reviews using Hero's inbuilt questionnaires.

Ambitious practices also make use of Hero's intelligent online booking. Appointment slots can be made available online, with access restricted to patients from your constituent GP practices. For example, make your first-contact-physio appointments available online, directing patients from GP practice websites to book into the PCN hubsite.

Frequently asked questions

Commonly asked questions by providers using Hero to transform their service

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Solutions for healthcare teams

Community providers
PCN hubsites
GP practices

Why NHS community providers use Hero Health

Community healthcare providers use Hero Health to communicate with patients and manage appointments

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Discover more

Considering Hero? Review our latest blogs to learn about how practices are using Care Navigation, and why Hero Health is an increasingly popular alternative to Accurx

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