Use Cases

Online booking

Use Hero’s embedded ‘Book now’ button on your website

Practitioners allocate their available time on Hero, and patients book and pay for appointments from a button on your website.

Never miss a booking with our automated notifications

Practitioners receive an SMS notification every time a booking has been made and your admin team receives an email confirmation of the booking.

Billing and Collection

Use Hero to eradicate ageing debt

We use Stripe to safely store patient debit and credit cards on file. Practitioners take payment for services rendered before their patients leave the consultation room.

Collect aged invoices with Hero’s automated chasing plan

We send email and SMS payment reminders to patients starting 24 hours after the service was delivered.

Drive a saving with Hero’s affordable collection rate

Stop using expensive medical debt collectors to chase your invoices. We charge a commission of 1.5% for the collection of aged invoices.

Branded patient portal

Create a bespoke booking experience for your patients

Upgrade to Hero’s Pro Package to create a practice branded booking experience for your patients. We will replace Hero’s logos and colours with your own to create the feel of an integrated booking flow in your website.

Payments and Invoicing

Use Hero to seamlessly manage all of your patient payments

Admins can reconcile payments from external sources, cancel and credit note invoices and refund patient payments at the click of a button. Download Hero’s up to date financial reports straight into Xero to update your P&L.

Seamlessly invoice patients for ‘one off services’

Invoicing on Hero is easy. Import your price list into the system at the click of a button, find the patient you would like to invoice, and use our intelligent search to find the invoice items you would like to bill them from. Once you have built your invoice, take payment with the card stored on file.

Healthcare websites

Let us help you design your new healthcare website

Our design team has over 10 years of experience designing websites. We pride ourselves on building websites that direct traffic to what is important: generating online bookings. Clients who sign up for a new website get out branded experience as part of the package.


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