Patient messaging

Quick and easy SMS and Email messaging to patients. Invite patients to book appointments with unique one-time links.

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Invite your patients to book

Retrieve your patients’ details from the spine (via PDS) and write SMS and Email communications directly from within the Hero platform.  

Hero is integrated with Firetext for secure SMS and Egress for secure email.

Within messages sent from Hero, you can include unique, one-time links to book appointments. Each link is specific for the named patient, so cannot be shared or reused.

Upon receipt of an appointment link, patients confirm their identity by entering their date of birth. They then choose an appointment slot, complete and associated forms, and confirm the booking.

Patients are sent appointment confirmation communication, reminders and cancellation messages.  

How does it work?

Send booking invitations from within the Hero platform:

Compose messages to your patients, by either email or SMS

Add a unique booking link, for a specific location, appointment type and practitioner

Patients click the link, and verify their ID by entering their date of birth

Once selected, the appointment is scheduled directly into your diary

How does it help

Want to empower patients to choose their own appointment time and manage their booking online, but don’t want to expose slots via your website? Then Hero’s self booking links are the solution.

Using booking links sent via SMS or Email, you can invite patients to book online at their convenience, but without needing to make appointment times globally visible via your website.

You retain the benefit of a 'closed' diary, whilst also gaining the automation of online booking.

Once a patient has completed a booking online, they can also cancel or reschedule online, further reducing admin workload.

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Find out more

Understand how Hero can help you delight patients and reduce your admin workload

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What can you do with Hero?

Automate your appointment scheduling. Hero's products enable you to fill your appointment diary 24/7, without needing to pick up the telephone.

Who we work with

Find out more about how we work with partners across primary care

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Get set up and start using Hero today

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