Contact your patients easily via SMS or Email

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Contacting your patient via secure Email or SMS is one of the easiest and most effective ways to manage patient communication

Using Hero, you can quickly construct messages to patients from within the browser, and send these to patients in seconds

Messages can contain invitation links to book appointments; these links are one time and unique to the named patient, so can’t be forwarded on or reused

The sent message can be accessed via the sent message log or saved directly into your patient record

Patient messaging provides a fast way of contacting your patients, on any matter including:

Letting them know you’re running late.

Inviting them to book an appointment (e.g., in response to a triage).

Sending them pathology results.

For secure email, Hero is integrated with Egress – the tech solution also used to power NHS secure email.


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Hero Health offers you a range of tools to improve efficiency, cut costs and drive patient satisfaction. Click through our other features to learn more.

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Understand how Hero can help you delight patients and reduce your admin workload

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What can you do with Hero?

Automate your appointment scheduling. Hero's products enable you to fill your appointment diary 24/7, without needing to pick up the telephone.

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