Appointment communications

Let Hero automatically manage appointment communications with your patients

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By using Hero’s scheduling and online booking features, it becomes possible for Hero to automate patient appointment communication

When a patient books an appointment online, or when an administrator makes a booking on behalf a patient, Hero can be set to trigger the patient a communication – either email or SMS, and customised to the appointment that has been booked

Patients can also be set to receive reminders for their appointment, and communications regarding their appointment management (for example, rescheduling or cancellation confirmations)

How does this help?

Patient communication can be a time consuming task for administrators to manage, especially over the phone Hero can automate communications regarding specific appointments including:



Rescheduling alerts.


These communications can be customised on an appointment type basis, giving you control over what is sent to patients.

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Hero Health offers you a range of tools to improve efficiency, cut costs and drive patient satisfaction. Click through our other features to learn more.

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Understand how Hero can help you delight patients and reduce your admin workload

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What can you do with Hero?

Automate your appointment scheduling. Hero's products enable you to fill your appointment diary 24/7, without needing to pick up the telephone.

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Find out more about how we work with partners across primary care

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