Secure patient-provider communication

Hero Health's cutting-edge platform offers clinicians and patients a seamless and secure means of communication, particularly for remote monitoring purposes. By utilizing the invitation-based reply feature, clinicians can engage in efficient and controlled communication with their patients.

Through Hero Health's platform, clinicians can send personalized SMS or email invitations to patients, prompting them to submit replies regarding their health status or specific conditions. This controlled communication allows clinicians to monitor various aspects, such as the healing progress of wounds, without requiring in-person visits. Patients can share updates, images, or descriptions of any observed changes, enabling clinicians to assess the situation remotely and provide timely guidance.

By limiting replies to be only an an invite basis, the practice is safeguarded, ensuring that patients cannot simply message clinicians at their convenience. Instead, communication is initiated through invitations, allowing clinicians to manage the flow of information effectively. Moreover, these valuable patient replies can be securely saved to the EPR record, facilitating comprehensive documentation and enabling easy audit trails.