Patient utilisation of out-of-hours services can be expensive for practices and evidence shows out-of-hours services drive limited levels of patient satisfaction.
Using Hero, you can funnel patients looking for out-of-hours services (either via your website or phone line) to your enhanced access clinics, or to appointments in-hours with their preferred clinician.
Reduction in out-of-hours usage can represent savings of multiple £Ks per month for practices, whilst also driving patient satisfaction.
Hero is an easy-to-use platform that enables you to communicate with patients, capture structured data through SNOMED-codable questionnaires, and automate your appointment scheduling.
Use Hero to quickly connect with your patients. Communicate via SMS or email, share attachments, gather data through simple structured forms or automate your appointment scheduling.
Use our simple communication tools to connect with your patients via SMS and Email, and invite them to book or complete questionnaires
Contact patients in bulk, and invite them to complete simple structured questionnaires or book appointments
Intelligent online scheduling that empowers patients to independently book and manage appointments
Review case studies from customers using the Hero product.
"We're down to three to four people a week dealing with [flu] as opposed to everybody"
October 27, 2022
“Flu season comes around... we don't suddenly, miraculously have four more receptionists!” "That (Hero) would be massive, for the flu side of things... that's huge."
April 14, 2022
"We can target all our lists in one go with one click... All those patients get that invite link and can book in directly." Alison Ratcliffe PCN Pharmacy Technician
May 16, 2022