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DNAs can be frustrating for both practices and patients. Practices are left with vacant slots that could be assigned to patients needing advice, whilst patients are frustrated by longer waiting times for appointments.
Hero’s automated appointment reminders, and the ability for patients to quickly and easily cancel their appointments online, helps practices (including PCN and Federation sites) to increase attendance and reduce no-shows.
For all appointments booked via Hero (or directly into the clinical diary) patients receive a booking confirmation and reminder message. Patients are given the option to cancel or reschedule in both messages, subject to your cancellation policy.
Get set up and start using Hero today
Hero is an easy-to-use platform that enables you to communicate with patients, capture structured data through SNOMED-codable questionnaires, and automate your appointment scheduling.
Use Hero to quickly connect with your patients. Communicate via SMS or email, share attachments, gather data through simple structured forms or automate your appointment scheduling.
Review case studies from customers using the Hero product.
"We're down to three to four people a week dealing with [flu] as opposed to everybody"
October 27, 2022
“Flu season comes around... we don't suddenly, miraculously have four more receptionists!” "That (Hero) would be massive, for the flu side of things... that's huge."
April 14, 2022
"We can target all our lists in one go with one click... All those patients get that invite link and can book in directly." Alison Ratcliffe PCN Pharmacy Technician
May 16, 2022
Find out more about how we work with partners across primary care.
Get set up and start using Hero today
