DNAs can be frustrating for both practices and patients. Practices are left with vacant slots that could be assigned to patients needing advice, whilst patients are frustrated by longer waiting times for appointments.
Hero’s automated appointment reminders, and the ability for patients to quickly and easily cancel their appointments online, helps practices (including PCN and Federation sites) to increase attendance and reduce no-shows.
For all appointments booked via Hero (or directly into the clinical diary) patients receive a booking confirmation and reminder message. Patients are given the option to cancel or reschedule in both messages, subject to your cancellation policy.
Hero is an easy-to-use platform that enables you to communicate with patients, capture structured data through SNOMED-codable questionnaires, and automate your appointment scheduling.
Use Hero to quickly connect with your patients. Communicate via SMS or email, share attachments, gather data through simple structured forms or automate your appointment scheduling.
Use our simple communication tools to connect with your patients via SMS and Email, and invite them to book or complete questionnaires
Contact patients in bulk, and invite them to complete simple structured questionnaires or book appointments
Intelligent online scheduling that empowers patients to independently book and manage appointments
Review case studies from customers using the Hero product.
"We're down to three to four people a week dealing with [flu] as opposed to everybody"
October 27, 2022
“Flu season comes around... we don't suddenly, miraculously have four more receptionists!” "That (Hero) would be massive, for the flu side of things... that's huge."
April 14, 2022
"We can target all our lists in one go with one click... All those patients get that invite link and can book in directly." Alison Ratcliffe PCN Pharmacy Technician
May 16, 2022