Reduce call waiting times

By empowering your patients to book into appointments online, practices can ensure that staff time is used most appropriately – for example, by assisting patients who can’t access online services, managing the physical premise or conducting compliance.

Using Hero, rather than calling the practice or submitting a triage, patients are empowered to book directly into diary slots. This can be done either proactively, by reaching out to patients with our SMS booking links, or reactively, by exposing selected slots on your website for online booking.

How does it work?

By giving patients the ability to book high volume appointments online, you will drive patients away from the phone lines. Use Hero’s batch messaging function to capitalise on this:

Identify patient population eligible for a high-volume appointments (eg. Asthma Review)

Upload patient list to Hero and send out booking links via email or SMS

Patients book directly into your EMIS diary through the Hero link

Number of patient phone calls reduces significantly and waiting times drop

Frequently asked questions

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How Hero can help your practice

Understand how Hero can help you delight patients and reduce your admin workload

1️⃣ Use Hero to support your PCN or Federation service

2️⃣ Use Hero to drive patient satisfaction

3️⃣ Use Hero to drive efficiencies in practice administration

What can you do with Hero?

Automate your appointment scheduling. Hero's products enable you to fill your appointment diary 24/7, without needing to pick up the telephone.


Review case studies from customers using the Hero product

NHS Bridge View Medical PCN

"We're down to three to four people a week dealing with [flu] as opposed to everybody"

October 27, 2022

NHS Somerset GP Surgery

“Flu season comes around... we don't suddenly, miraculously have four more receptionists!” "That (Hero) would be massive, for the flu side of things... that's huge."

April 14, 2022

NHS GP - Biddulph Valley Surgery

"We can target all our lists in one go with one click... All those patients get that invite link and can book in directly." Alison Ratcliffe PCN Pharmacy Technician

May 16, 2022

Who we support

Find out more about how we work with partners across primary care

Ready to go? ✅

Get set up and start using Hero today

Sign up
Are you an ICB or Federation? Book a call here
Automating appointment scheduling
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