By empowering your patients to book into appointments online, practices can ensure that staff time is used most appropriately – for example, by assisting patients who can’t access online services, managing the physical premise or conducting compliance.
Using Hero, rather than calling the practice or submitting a triage, patients are empowered to book directly into diary slots. This can be done either proactively, by reaching out to patients with our SMS booking links, or reactively, by exposing selected slots on your website for online booking.
Understand how Hero can help you delight patients and reduce your admin workload
Automate your appointment scheduling. Hero's products enable you to fill your appointment diary 24/7, without needing to pick up the telephone.
Intelligent online scheduling that empowers patients to independently book and manage appointments.
Invite patients to book specific diary slot types. Dramatically reduce scheduling related phone calls.
Invite your patients to book into cross-organisational appointment slots at your partner sites (e.g., PCN, Federation)
Review case studies from customers using the Hero product
"We're down to three to four people a week dealing with [flu] as opposed to everybody"
October 27, 2022
“Flu season comes around... we don't suddenly, miraculously have four more receptionists!” "That (Hero) would be massive, for the flu side of things... that's huge."
April 14, 2022
"We can target all our lists in one go with one click... All those patients get that invite link and can book in directly." Alison Ratcliffe PCN Pharmacy Technician
May 16, 2022
Find out more about how we work with partners across primary care