Reduce administrative burden for reception staff

Practice telephone data shows that the average call duration for front desk staff is 4-6 minutes (varies by receptionist). Considering calls for rescheduling and cancelling, this means reception staff could be spending upwards of 10 minutes on the phone per booking into a clinical system diary.

With Hero Health, patients can be empowered to book online – either directly via your website, or via an SMS or Email invitation. Once a booking is completed, patients can then manage this appointment including rescheduling and cancelling.

Automated scheduling has the potential to save you substantial administrative time (and headache!), whilst also delighting patients by giving them the freedom and flexibility to choose a slot that works for them.

How does it work?

Admins can send booking links to patients they would ordinarily have to call.

You can drive traffic away from your phone lines by putting dynamic booking links on your website that allow patients to schedule appointments online

Patients can cancel and reschedule their appointments online so no longer need to call the practice

Patients can cancel and reschedule enhanced access appointments

Attach forms to capture patient information before and after the booking.

Frequently asked questions

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How Hero can help you

Hero is an easy-to-use platform that enables you to communicate with patients, capture structured data through SNOMED-codable questionnaires, and automate your appointment scheduling.

For healthcare professionals 🩺️

For practice administrators 💻

For transformation leads 💼

What can you do with Hero?

Use Hero to quickly connect with your patients. Communicate via SMS or email, share attachments, gather data through simple structured forms or automate your appointment scheduling.


Review case studies from customers using the Hero product.

NHS Bridge View Medical PCN

"We're down to three to four people a week dealing with [flu] as opposed to everybody"

October 27, 2022

NHS Somerset GP Surgery

“Flu season comes around... we don't suddenly, miraculously have four more receptionists!” "That (Hero) would be massive, for the flu side of things... that's huge."

April 14, 2022

NHS GP - Biddulph Valley Surgery

"We can target all our lists in one go with one click... All those patients get that invite link and can book in directly." Alison Ratcliffe PCN Pharmacy Technician

May 16, 2022

Who we support

Find out more about how we work with partners across primary care.

Ready to go? ✅

Get set up and start using Hero today

Are you an ICB or Federation? Book a call here
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