Practice telephone data shows that the average call duration for front desk staff is 4-6 minutes (varies by receptionist). Considering calls for rescheduling and cancelling, this means reception staff could be spending upwards of 10 minutes on the phone per booking into a clinical system diary.
With Hero Health, patients can be empowered to book online – either directly via your website, or via an SMS or Email invitation. Once a booking is completed, patients can then manage this appointment including rescheduling and cancelling.
Automated scheduling has the potential to save you substantial administrative time (and headache!), whilst also delighting patients by giving them the freedom and flexibility to choose a slot that works for them.
Understand how Hero can help you delight patients and reduce your admin workload
Automate your appointment scheduling. Hero's products enable you to fill your appointment diary 24/7, without needing to pick up the telephone.
Intelligent online scheduling that empowers patients to independently book and manage appointments.
Invite patients to book specific diary slot types. Dramatically reduce scheduling related phone calls.
Invite your patients to book into cross-organisational appointment slots at your partner sites (e.g., PCN, Federation)
Review case studies from customers using the Hero product
"We're down to three to four people a week dealing with [flu] as opposed to everybody"
October 27, 2022
“Flu season comes around... we don't suddenly, miraculously have four more receptionists!” "That (Hero) would be massive, for the flu side of things... that's huge."
April 14, 2022
"We can target all our lists in one go with one click... All those patients get that invite link and can book in directly." Alison Ratcliffe PCN Pharmacy Technician
May 16, 2022
Find out more about how we work with partners across primary care