Practice telephone data shows that the average call duration for front desk staff is 4-6 minutes (varies by receptionist). Considering calls for rescheduling and cancelling, this means reception staff could be spending upwards of 10 minutes on the phone per booking into a clinical system diary.
With Hero Health, patients can be empowered to book online – either directly via your website, or via an SMS or Email invitation. Once a booking is completed, patients can then manage this appointment including rescheduling and cancelling.
Automated scheduling has the potential to save you substantial administrative time (and headache!), whilst also delighting patients by giving them the freedom and flexibility to choose a slot that works for them.
Hero is an easy-to-use platform that enables you to communicate with patients, capture structured data through SNOMED-codable questionnaires, and automate your appointment scheduling.
Use Hero to quickly connect with your patients. Communicate via SMS or email, share attachments, gather data through simple structured forms or automate your appointment scheduling.
Use our simple communication tools to connect with your patients via SMS and Email, and invite them to book or complete questionnaires
Contact patients in bulk, and invite them to complete simple structured questionnaires or book appointments
Intelligent online scheduling that empowers patients to independently book and manage appointments
Review case studies from customers using the Hero product.
"We're down to three to four people a week dealing with [flu] as opposed to everybody"
October 27, 2022
“Flu season comes around... we don't suddenly, miraculously have four more receptionists!” "That (Hero) would be massive, for the flu side of things... that's huge."
April 14, 2022
"We can target all our lists in one go with one click... All those patients get that invite link and can book in directly." Alison Ratcliffe PCN Pharmacy Technician
May 16, 2022