Online booking for enhanced access

Save time, delight patients and meet contract requirements

The Enhanced Access contract that commenced in October 2022 has a requirement for online appointment access. Hero’s online booking enables patients to book into PCN or Federation appointment diaries online, and in a controlled manner.

Additionally, using Hero’s network booking feature, practices can be setup to book cross-organisationally, or to invite patients to book cross-organisationally via SMS. This saves time, delights patients and ensures you meet the contract requirements.

How does it work?

As part of your setup, you can define slot types for extended access appointments visible to Hero, and any restrictions on which patients can access which slots. Patients can then access these appointments either via invite or through links on your website. To invite a patient via SMS:

Compose messages to your patients.

Choose your network location (eg. your PCN hubsite)

Select the enhanced access appointment at your hub site

Send this to relevant patients

Patients confirm their identity by date of birth and pick a slot to complete the booking

Patients can reschedule or cancel appointments online.

Frequently asked questions

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Are you an ICB or Federation? Book a call here

How Hero can help your practice

Understand how Hero can help you delight patients and reduce your admin workload

1️⃣ Use Hero to support your PCN or Federation service

2️⃣ Use Hero to drive patient satisfaction

3️⃣ Use Hero to drive efficiencies in practice administration

What can you do with Hero?

Automate your appointment scheduling. Hero's products enable you to fill your appointment diary 24/7, without needing to pick up the telephone.


Review case studies from customers using the Hero product

NHS Bridge View Medical PCN

'we're down to three to four people a week dealing with [flu] as opposed to everybody'

October 27, 2022

NHS Somerset GP Surgery

“Flu season comes around... we don't suddenly, miraculously have four more receptionists!” "That (Hero) would be massive, for the flu side of things... that's huge."

April 14, 2022

NHS GP - Biddulph Valley Surgery

"We can target all our lists in one go with one click... All those patients get that invite link and can book in directly." Alison Ratcliffe PCN Pharmacy Technician

May 16, 2022

Who we support

Find out more about how we work with partners across primary care

Ready to go? ✅

Get set up and start using Hero today

Sign up
Are you an ICB or Federation? Book a call here
Automating appointment scheduling
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