Facilitating follow-up appointments

Follow-up appointments are crucial for clinicians to ensure continuity of care and monitor patient progress. To enhance patient convenience and streamline the follow-up process, clinicians can leverage individual messaging through SMS or email. With Hero Health's platform, clinicians can send personalized messages to patients, including a link that allows them to book their follow-up appointments at their leisure.

These links can be tightly defined, with scoping based on:

• Location
• Appointment or slot type
• Practitioner

For example, it is possible to send a patient a link to book a certain appointment, at a certain location for a named clinician.

By sending individual SMS or email messages with appointment booking links, clinicians provide patients with flexibility and control over their healthcare journey. Patients can access the link sent to them, review their schedules, and select a suitable date and time for their follow-up appointment. This eliminates the need for time-consuming phone calls and simplifies the appointment booking process.

Links can be cross-organisational, meaning that a clinician can invite a patient to book into a Federation or PCN hubsite. Patients can confirm their appointments with just a few clicks, ensuring timely care delivery and reducing the likelihood of missed or delayed visits.

This convenient approach benefits patients, especially those with busy schedules or mobility constraints. It empowers patients to actively participate in their healthcare management, promoting a patient-centered approach. By embracing individual messaging with appointment booking links, clinicians foster patient engagement and satisfaction, leading to improved treatment outcomes and a strengthened clinician-patient relationship.

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