Follow-up appointments are crucial for clinicians to ensure continuity of care and monitor patient progress. To enhance patient convenience and streamline the follow-up process, clinicians can leverage individual messaging through SMS or email. With Hero Health's platform, clinicians can send personalized messages to patients, including a link that allows them to book their follow-up appointments at their leisure.
These links can be tightly defined, with scoping based on:
For example, it is possible to send a patient a link to book a certain appointment, at a certain location for a named clinician.
By sending individual SMS or email messages with appointment booking links, clinicians provide patients with flexibility and control over their healthcare journey. Patients can access the link sent to them, review their schedules, and select a suitable date and time for their follow-up appointment. This eliminates the need for time-consuming phone calls and simplifies the appointment booking process.
Links can be cross-organisational, meaning that a clinician can invite a patient to book into a Federation or PCN hubsite. Patients can confirm their appointments with just a few clicks, ensuring timely care delivery and reducing the likelihood of missed or delayed visits.
This convenient approach benefits patients, especially those with busy schedules or mobility constraints. It empowers patients to actively participate in their healthcare management, promoting a patient-centered approach. By embracing individual messaging with appointment booking links, clinicians foster patient engagement and satisfaction, leading to improved treatment outcomes and a strengthened clinician-patient relationship.
Hero is an easy-to-use platform that enables you to communicate with patients, capture structured data through SNOMED-codable questionnaires, and automate your appointment scheduling.
Use Hero to quickly connect with your patients. Communicate via SMS or email, share attachments, gather data through simple structured forms or automate your appointment scheduling.
Use our simple communication tools to connect with your patients via SMS and Email, and invite them to book or complete questionnaires
Contact patients in bulk, and invite them to complete simple structured questionnaires or book appointments
Intelligent online scheduling that empowers patients to independently book and manage appointments
Review case studies from customers using the Hero product.
"We're down to three to four people a week dealing with [flu] as opposed to everybody"
October 27, 2022
“Flu season comes around... we don't suddenly, miraculously have four more receptionists!” "That (Hero) would be massive, for the flu side of things... that's huge."
April 14, 2022
"We can target all our lists in one go with one click... All those patients get that invite link and can book in directly." Alison Ratcliffe PCN Pharmacy Technician
May 16, 2022