Facilitating follow-up appointments

Use Hero to invite patients to book follow up appointments

Follow-up appointments are crucial for clinicians to ensure continuity of care and monitor patient progress. To enhance patient convenience and streamline the follow-up process, clinicians can leverage individual messaging through SMS or email. With Hero Health's platform, clinicians can send personalized messages to patients, including a link that allows them to book their follow-up appointments at their leisure.

These links can be tightly defined, with scoping based on:

  • Location
  • Appointment or slot type
  • Practitioner

For example, it is possible to send a patient a link to book a certain appointment, at a certain location for a named clinician.

By sending individual SMS or email messages with appointment booking links, clinicians provide patients with flexibility and control over their healthcare journey. Patients can access the link sent to them, review their schedules, and select a suitable date and time for their follow-up appointment. This eliminates the need for time-consuming phone calls and simplifies the appointment booking process.

Links can be cross-organisational, meaning that a clinician can invite a patient to book into a Federation or PCN hubsite. Patients can confirm their appointments with just a few clicks, ensuring timely care delivery and reducing the likelihood of missed or delayed visits.

This convenient approach benefits patients, especially those with busy schedules or mobility constraints. It empowers patients to actively participate in their healthcare management, promoting a patient-centered approach. By embracing individual messaging with appointment booking links, clinicians foster patient engagement and satisfaction, leading to improved treatment outcomes and a strengthened clinician-patient relationship.

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Are you an ICB or Federation? Book a call here

How Hero can help you

Hero is an easy-to-use platform that enables you to communicate with patients, capture structured data through SNOMED-codable questionnaires, and automate your appointment scheduling.

For healthcare professionals 🩺️

For practice administrators 💻

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What can you do with Hero?

Use Hero to quickly connect with your patients. Communicate via SMS or email, share attachments, gather data through simple structured forms or automate your appointment scheduling.


Review case studies from customers using the Hero product.

NHS Bridge View Medical PCN

"We're down to three to four people a week dealing with [flu] as opposed to everybody"

October 27, 2022

NHS Somerset GP Surgery

“Flu season comes around... we don't suddenly, miraculously have four more receptionists!” "That (Hero) would be massive, for the flu side of things... that's huge."

April 14, 2022

NHS GP - Biddulph Valley Surgery

"We can target all our lists in one go with one click... All those patients get that invite link and can book in directly." Alison Ratcliffe PCN Pharmacy Technician

May 16, 2022

Who we support

Find out more about how we work with partners across primary care.

Ready to go? ✅

Get set up and start using Hero today

Are you an ICB or Federation? Book a call here
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