Empower patients to manage care

Empowering patients to manage their own care is a strategic priority for the NHS. Hero’s appointment management enables practices to invite patients to book selected appointment slots, giving patients the freedom to select an appropriate time, date and practitioner (or decline to book altogether).

Via Hero Health, patients are passed booking confirmations, appointment reminders and post-appointment follow-ups. They can reschedule or cancel appointments as needed.

Not only does Hero meet this strategic priority and drive patient satisfaction, it also reduces front-desk workload. With appointment booking often taking 5 minutes or longer over the phone (not including rescheduling or cancelling calls), substantial time is saved – and with patients empowered to independently cancel appointments, Hero will also reduce DNAs.

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Are you an ICB or Federation? Book a call here

How Hero can help you

Hero is an easy-to-use platform that enables you to communicate with patients, capture structured data through SNOMED-codable questionnaires, and automate your appointment scheduling.

For healthcare professionals 🩺️

For practice administrators 💻

For transformation leads 💼

What can you do with Hero?

Use Hero to quickly connect with your patients. Communicate via SMS or email, share attachments, gather data through simple structured forms or automate your appointment scheduling.


Review case studies from customers using the Hero product.

NHS Bridge View Medical PCN

"We're down to three to four people a week dealing with [flu] as opposed to everybody"

October 27, 2022

NHS Somerset GP Surgery

“Flu season comes around... we don't suddenly, miraculously have four more receptionists!” "That (Hero) would be massive, for the flu side of things... that's huge."

April 14, 2022

NHS GP - Biddulph Valley Surgery

"We can target all our lists in one go with one click... All those patients get that invite link and can book in directly." Alison Ratcliffe PCN Pharmacy Technician

May 16, 2022

Who we support

Find out more about how we work with partners across primary care.

Ready to go? ✅

Get set up and start using Hero today

Are you an ICB or Federation? Book a call here
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