Drive patient satisfaction

Many practices are in a daily battle with their phone lines. Long phone waiting times lead to frustrated patients, staffing turnover and clinical delays.

Hero allows you to open up appointments online, making them easily available 24/7. Patients can see upcoming slots, before confirming their identity with the industry standard NHS Login.  

Practices choose which slots to open up online; we recommend starting with high frequency appointments delivered by non-GP healthcare professionals.

How does it work?

Control appointment type and method of delivery for your entire population. Put appointments online via your website to make them more accessible for your patients or invite patients via SMS or email to book directly into a slot. Patients can cancel and reschedule their appointments at any time online and they receive automated appointment reminders. Importantly this drives down the number of DNAs.

Frequently asked questions

Ready to go? ✅

Get set up and start using Hero today

Are you an ICB or Federation? Book a call here

How Hero can help you

Hero is an easy-to-use platform that enables you to communicate with patients, capture structured data through SNOMED-codable questionnaires, and automate your appointment scheduling.

For healthcare professionals 🩺️

For practice administrators 💻

For transformation leads 💼

What can you do with Hero?

Use Hero to quickly connect with your patients. Communicate via SMS or email, share attachments, gather data through simple structured forms or automate your appointment scheduling.


Review case studies from customers using the Hero product.

NHS Bridge View Medical PCN

"We're down to three to four people a week dealing with [flu] as opposed to everybody"

October 27, 2022

NHS Somerset GP Surgery

“Flu season comes around... we don't suddenly, miraculously have four more receptionists!” "That (Hero) would be massive, for the flu side of things... that's huge."

April 14, 2022

NHS GP - Biddulph Valley Surgery

"We can target all our lists in one go with one click... All those patients get that invite link and can book in directly." Alison Ratcliffe PCN Pharmacy Technician

May 16, 2022

Who we support

Find out more about how we work with partners across primary care.

Ready to go? ✅

Get set up and start using Hero today

Are you an ICB or Federation? Book a call here
Connecting clinicians and patients
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