What is intelligent online booking?
Hero enables your practice to embrace online booking without losing control of your diary.
Expose selected slot types to patients, and define rules to limit which patients can access slots.
Appointment eligibility can be based on the patient's registered practice or on other criteria related to the patient's profile.
How does it work?
As part of your setup, the practice defines slot types visible to Hero, and any restrictions on which patients can access which slots.
Then, once the slots are set within the EMIS diary, a patient can visit your website to:
Select the service (slot type) they require
View times retrieved from EMIS and select a slot
Submit any relevant forms associated with the slot type
The booking is passed into EMIS in real time
Frequently asked questions
How does online booking benefit your practice?
Dramatically reduce your call volumes, by opening up Nurse, PA and HCA slots for blood tests, smears, sexual health appointments and other high frequency services.
Enable patients to quickly and easily reschedule or cancel, reducing DNAs and admin contact.
How does Hero benefit patients?
Hero is designed for accessibility, adhering to the latest NHS accessibility principles to maximise ease of use.
In real-time, patients can find available appointment slots online, 24/7.
To view available slots, patients don't need to sign in - available times are displayed clearly without login.
Once booked, Hero enables patients to quickly and easily reschedule or cancel.
How do I restrict which patients can access slots?
Through the Hero admin portal, you can set parameters to restrict which patients can access which slots.
For example, you can retsrict Smear Test appointments to patients recorded as Female, or Flu Jab appointments to patients aged over 65.
How do patients confirm their identity?
Patients use their existing NHS Login credentials, to a P9 level - this means they have been ID verified as part of their login setup.
What data can I capture as part of the booking?
Through the Hero admin portal, you can create customisable structured data forms. You can then link the form to a slot type.
Patients can be required to complete these when booking online, and the responses can be saved into the patient record post-review.
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