Bulk invite patients to book appointments
Identify cohorts of patients using EMIS’ reporting functionality.
Upload patient details to Hero via CSV.
Construct batch messages, and include unique booking links, bespoke to the patient and slot type.
Upon receipt, patients confirm their identity by entering their date of birth, before selecting an appropriate slot.
Slots are retrieved and booked in real-time from EMIS, allowing you to accept booking both offline or online concurrently.
Track patient conversion to booking, and automatically follow-up with patients who haven’t booked.
How does it work?
Identify cohorts of patients using EMIS' reporting functionality, and then:
Upload the patient list by CSV
Compose your invitation (SMS or Email), including the slot type you want to make available
Patients receive unique links, and confirm their identity by entering their date of birth
Slots and retrieved and booked into EMIS in real time
Frequently asked questions
Does it work for cross-organisational appointment booking?
Yes, campaigns can be used to invite patients to book appointments at network or cross-organisational sites. For example, a GP site can batch invite patients for flu-vaccinations delivered at the PCN hub.
Can patients share their booking link with others?
No. Booking links are one-time, and unique to the recipient
Can appointments be double booked?
No. Hero check's slot availability multiple times during the patient booking flow, removing any risk of double booking. You can continue to book into the session from the EMIS admin diary, even when receiving bookings online via Hero.
Can I capture information at the point of booking?
Yes, you can require patients to complete custom forms when booking. These can then be saved into the patient record.
What’s the benefit of patient invites?
Patients can choose their preferred slot time, without making appointments visible via your website.Once bookings are completed, patients can cancel or reschedule online, reducing admin workload.
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