Accessibility

The Hero Health website is run by Hero Doctor Limited. The Hero Health website is accessed from a browser on a desktop, laptop, tablet or mobile device.

Technical information about accessibility

As a software provider to the NHS and private sector, Hero Doctor Limited is committed to making the Hero Health Website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

How accessible is the website

We want to make the website available to as many people as possible. This means that you should be able to:

  • change colours, contrast levels and fonts using browser functionality;  
  • zoom in up to 200% with the text staying visible on the screen;  
  • navigate using just a keyboard;  
  • navigate using speech recognition software;  
  • interact with most of the website using a screen reader, including recent versions of JAWS, NVDA and VoiceOver  
  • easily recognise the use of NHS style guide standard, designed to create high quality health content and to be accessible  

Parts of this website may not be fully accessible. We list some examples below:  

  • On some pages, heading elements are not in a sequentially-descending order;  
  • The tabs on the homepage don't have sufficient labelling with WAI-ARIA roles;  
  • System status banners and demo site banners do not have sufficient contrast;  
  • Parts of the "FAQ" page may not be accessible by keyboard alone.

We expect these issues will be resolved by early 2024.  

Alternative formats

We've designed our content to be as accessible as possible.

If you need information on this website in a different format, like accessible PDF, large print, easy read, audio recording or Braille, please contact us.  

We'll consider your request and get back to you within 2 working days.  

How to share your feedback and contact us to report any accessibility problems with this website

Contact us if you have an accessibility query including:

  • if you have any problems accessing information or using this website
  • if you have any feedback about this website's accessibility

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please send an email during normal business hours to support@herohealth.net.  

We value your feedback and helps us improve. We aim to respond within 2 working days.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.  

What are we doing to improve accessibility

Our Quality Assurance team includes WCAG 21 testing as part of every update to the website.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Preparation of this accessibility statement

This statement was last updated on 16th March 2023.  

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